Returns & Exchanges

At Flo Mattress, we want you to experience your best sleep ever, which is why we offer a 100-night risk-free trial on all our mattresses. If you are not completely satisfied with your purchase, we will facilitate a hassle-free return and a full refund within the trial period.

Return Process

• 1.
  Initiate a Return

  Contact our support team via email or our website portal within the 100-night trial period to start your return request.

• 2.
  Verification and Approval

  Our team will review your order details and photos of the mattress to ensure it meets our quality standards for donation-ready returns.

• 3.
  Schedule a Pickup

  Once approved, we will coordinate with a local charity partner or recycling center to pick up the mattress from your home at no cost to you.

• 4.
  Receive Your Refund

  After the pickup is confirmed by our partner, we will process your full refund back to your original payment method within 7-10 business days.